1. Information We Collect
HomeLinkGH collects information to provide you with the best home services and food delivery experience:
- Personal Information: Name, email address, phone number for account creation and service bookings
- Location Data: GPS coordinates to connect you with nearby service providers (only when you grant permission)
- Usage Data: How you interact with our app to improve our services
- Service History: Your booking history and preferences to provide better recommendations
- Communication Data: Messages between you and service providers through our platform
2. How We Use Your Information
- Connect you with verified and trusted service providers in your area
- Process service bookings, payments, and delivery requests
- Provide customer support and resolve service issues
- Send important notifications about your bookings and services
- Improve our app functionality and user experience
- Ensure safety and security of all platform users
3. Information Sharing
We respect your privacy and do not sell your personal information. We may share information only in these situations:
- With service providers you choose to book (limited to necessary service information)
- With secure payment processors to handle transactions
- With your explicit consent for specific purposes
- When required by law or to protect user safety
- With emergency services if you use our emergency features
4. Data Security
We implement comprehensive security measures to protect your information:
- Encrypted data transmission using industry-standard HTTPS protocols
- Secure cloud storage with access controls and monitoring
- Regular security audits and system updates
- Limited staff access to personal data on a need-to-know basis
- Multi-factor authentication for administrative access
5. Your Rights and Control
You have complete control over your personal information:
- Access: View all personal information we have about you
- Correction: Update or correct your information at any time
- Deletion: Delete your account and all associated data
- Portability: Export your data in a readable format
- Opt-out: Unsubscribe from marketing communications
- Location Control: Turn location services on/off in your device settings
6. Data Retention
We retain your personal information only as long as necessary:
- Account Information: Until you delete your account
- Service History: 3 years for service quality and dispute resolution
- Payment Data: As required by financial regulations (handled by payment processors)
- Support Communications: 2 years for service improvement
7. Age Requirements
HomeLinkGH is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.
8. Location Services
We use location data to enhance your experience:
- Connect you with nearby service providers
- Provide accurate delivery and service estimates
- Enable real-time tracking of service providers
- Show local business recommendations
Note: Location sharing is always optional and you can disable it in your device settings.
9. Third-Party Services
Our app integrates with trusted third-party services:
- Payment Processors: Secure handling of transactions
- Map Services: Location and navigation features
- Cloud Storage: Secure data backup and synchronization
- Analytics: App performance and usage insights (anonymized data only)
These services have their own privacy policies, which we encourage you to review.
10. Updates to This Policy
We may update this privacy policy to reflect changes in our services or legal requirements. When we make significant changes:
- We'll notify you through the app or email
- We'll update the effective date at the top of this policy
- We'll highlight major changes for your review
11. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
- Email: privacy@homelinkgh.com
- Support: Available through the app's help section
- Response Time: We respond to privacy inquiries within 48 hours
- Mailing Address: HomeLinkGH, Ghana
12. Legal Compliance
This privacy policy complies with applicable laws and regulations:
- Ghana Data Protection Act 2012
- Google Play Store Developer Policies
- Apple App Store Review Guidelines
- International privacy standards and best practices
This privacy policy was last updated on January 25, 2025, and is effective immediately for all users of the HomeLinkGH mobile application.