Privacy Policy

1. About HomeLinkGH

HomeLinkGH ("we", "our", or "us") is Ghana's AI-powered home services platform connecting homeowners with trusted, verified service providers for plumbing, electrical, cleaning, carpentry, and more.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the HomeLinkGH mobile application.

2. Information We Collect

Information you provide:

• Name, email address, and phone number when creating an account
• Profile photo (optional)
• Home or service address when booking a service
• Payment information processed securely through Paystack and Stripe
• Ratings and reviews you submit
• Messages exchanged with service providers

Information collected automatically:

• Device type, operating system, and app version
• Location data (only when you use location-based features)
• Usage data such as features accessed and session duration
• Push notification tokens for service updates and alerts

3. How We Use Your Information

• To create and manage your account
• To match you with suitable service providers
• To process bookings and payments
• To send service confirmations, reminders, and updates
• To verify service provider identities and credentials
• To improve app features and user experience
• To respond to support requests
• To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We share data only in these circumstances:

• Service providers you book — receive your name, contact details, and service address to fulfil the booking
• Payment processors — Paystack and Stripe process payments securely under their own privacy policies
• Cloud infrastructure — Supabase stores your data securely on encrypted servers
• Legal requirements — if required by Ghanaian law or a valid court order

5. Third-Party Services

• Supabase — database and authentication (Privacy Policy)
• Paystack — payment processing (Privacy Policy)
• Stripe — international payment processing (Privacy Policy)
• Firebase / FCM — push notifications (Privacy Policy)

6. Data Storage and Security

Your data is stored on secure, encrypted servers. We use industry-standard security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication with hashed passwords
• Row-level security on all database tables
• Regular security reviews

7. Your Rights

You have the right to access, correct, or delete your personal data at any time. To request account deletion: click here.

8. Location Data

Location access is used only to help you find nearby service providers and to provide your address when booking. We do not track your location in the background. You can disable location access at any time in your device settings.

9. Data Retention

We retain your data for as long as your account is active. When you delete your account, your personal information is permanently removed within 30 days, except where retention is required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email.

11. Contact Us