📋 Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the HomeLinkGH mobile application, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our app.

2. Description of Service

HomeLinkGH is a platform that connects users with verified service providers in Ghana for:

• Home services (cleaning, repairs, maintenance)
• Food delivery from local restaurants
• Emergency support and contacts
• Other essential services

3. User Accounts

To use our services, you must:

• Be at least 18 years old
• Provide accurate and complete information
• Keep your account information up to date
• Maintain the security of your account credentials
• Not share your account with others

4. Acceptable Use

You agree to use HomeLinkGH responsibly and not to:

• Violate any laws or regulations
• Harass, abuse, or harm other users or service providers
• Post false, misleading, or inappropriate content
• Attempt to hack, disrupt, or damage our systems
• Use the platform for any commercial purpose without authorization

5. Service Provider Relationships

Important clarifications about our role:

• HomeLinkGH is a platform that facilitates connections
• We do not directly provide home services or food delivery
• Service providers are independent contractors
• We verify providers but cannot guarantee service quality
• Disputes should first be resolved directly with service providers

6. Payments and Fees

• Service fees are set by individual service providers
• Payment processing is handled by secure third-party processors
• Platform fees may apply and will be clearly disclosed
• Refunds are subject to our refund policy and provider terms

7. Cancellations and Refunds

• Cancellation policies vary by service type and provider
• Some services may charge cancellation fees
• Refunds for service issues will be handled case-by-case
• Emergency cancellations may be exempt from fees

8. Privacy and Data

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Limitation of Liability

To the fullest extent permitted by law:

• HomeLinkGH provides the platform "as is" without warranties
• We are not liable for service provider actions or service quality
• Our liability is limited to the fees you paid through our platform
• We are not responsible for property damage or personal injury

10. Emergency Services Disclaimer

IMPORTANT: While our app includes emergency contact features:

• In life-threatening emergencies, call 999 (Ghana Emergency Services) directly
• Our emergency features are supplementary support tools
• We cannot guarantee immediate response through the app
• Always use official emergency services for urgent situations

11. Intellectual Property

• HomeLinkGH and our logo are our trademarks
• App content and design are protected by copyright
• You may not copy, modify, or distribute our app or content
• User-generated content remains yours but you grant us usage rights

12. Termination

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent or harmful behavior
• Repeatedly receive negative reviews or complaints
• Fail to pay for services

13. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes through the app or email. Continued use of the app after changes constitutes acceptance of the new terms.

14. Governing Law

These terms are governed by the laws of Ghana. Any disputes will be resolved in Ghanaian courts.

These Terms of Service were last updated on January 25, 2025, and are effective immediately.